Wednesday, February 4, 2009

Stand Up and Be Heard!

I appreciate your support and sympathy with my most recent Walmart catastrophe. I will be pursuing all avenues of complaining and providing feedback to this store. I thought it would be appropriate to post links to where any of our readers can leave feedback for a couple of our most frequently visited stores. My fight is not your fight, but I know many of us have had similar experiences at this store, so please let your voice be heard. Write an effective review of your trip. Use names and be specific and clear. Maybe together we can make a difference and get some better service. Just as we can be effective by complaining in numbers, I believe we can praise in mass as well. Below is also a link to Albertsons where I will be equally specific in naming those that are curtious, educated on coupon policy and polite when dealing with couponers. I don't want to tell you what to say, but PLEASE, I'm begging you to SAY SOMETHING!
Walmart Feedback
Albertsons Feedback

12 comments:

The Leonards said...

I love coupons, they really help out sometimes but I think it is important to remember that we, as customers, aren't entitled to anything just because we have a coupon. On the other hand, no matter how much we might not like a particular store's policy, I think it is important to remember that each store is, in fact, entitled to set its own policy with regard to coupon acceptance. I think we should recognize and respect that when dealing with stores in our communities.

Heather Wheeler said...

I think I am absolutely entitled to be treated with respect, instead of as a second class customer when couponing. And we can also expect the store to follow their own policy. Everything that happened to me at Walmart yesterday was against their corporate policy and the policy the store manager told me over the phone 2 days earlier. Plus, they are also bound by the manufacture coupon rules. For example when a coupon says one per purchase that obviously doesn't mean per transaction, and they need to recognize that. I think the biggest thing I expect as a customer is some consistency from checker to checker, and manager to manager at the same store. I am not asking for favors or special treatment... in my eyes my coupons are as good as cash (an in most cases better than cash, as Walmart makes an extra 8 cents PER COUPON in handling fees.

The Beals said...

Just sent:

Dear Albertsons,

I am taking the time to write you today out of sincere appreciation for the excellent customer service I have received at one of your Boise, Idaho locations. Today I came in to take advantage of your wonderful double coupon opportunity, and like times previous, was treated with knowledgeable capable staff. We are all trying to be conservative in our spending, but Albertsons as a whole, has been forefront in the field regarding coupons and great buys. The location I shop at most frequently is not the closest store to my home. In fact, I drive 10 extra minutes to shop at the store on Overland and Orchard because of the excellent customer service I receive there. Caroline in particular has been wonderful to me. She is efficient, kind, and always helpful in explaining the in- store promotions and coupons. Colleen was my checker today, and she sifted through 31 coupons with a smile on her face, not letting me apologize for holding the line up. There are countless others who deserve to be singled out for their excellent customer service. Your staff at this location are so competent and on top of their game, that my time at the checkout stand is fractional compared to my other experiences elsewhere. It’s refreshing to turn a “chore” like grocery shopping into such a pleasant, money saving experience! In short, you have won a faithful customer who is eager to shout your praises. When you need help from the community in any capacity, I will be eager to assist you in your endeavors. Thank you Albertsons.

The Beals said...

How can we be consistent as a customer if our stores are INCONSISTENT with their policies??? If I cant count on walmart to honor their policy on coupons - who's to say they will honor their returns, or damaged goods, or expired products??? If they start to contradict themselves on THIS issue, then they can pretty much dictate ALL control over their products in terms of WHO is allowed to purchase them and WHEN. ITS THE PRINCIPLE behind the policy that is so important!!! Why is it fair that sometimes the coupon works, or SOMETIMES the checkers accept them?? How can it be OK for them to pick and choose at their leisure which coupons work, and which customers can use them? Its the whole point of having a written policy that is supposed to avoid this problem. Im sorry, but having a coupon ABSOLUTELY entitles me to a product. Its a written contract between the store and the manufacturer.

The Beals said...

That might have sounded like I was yelling...im not :)
Im just so SHOCKED at walmart!! APPALLED I tell you!

Heather Wheeler said...

AMEN CHRISTY!!!!!!

Joanie said...

Thanks girls, I certainly think I, as a customer am entitled to EVERYTHING stated in the stores printed policy. I'd love any store including Walmart to set a policy and stick to it. You don't here me complaining about Winco. They have a stingy coupon policy but they stick with it. They don't sometimes take coupons and other times attack me for trying to use them. I appreciate the discussion.

The Leonards said...

It appears that you were treated in a way that made you feel second class. That is unfortunate. It is extremely frustrating when employee actions or management decisions are inconsistent. It is also very aggravating when you are turned away at checkout after filling your cart. It’s also terrible when store employees/management are confrontational or demeaning to you as a customer. Everyone should be treated with respect - including customers, the store management, and employees. However, I think we need to recognize that a store’s policy regarding coupon acceptance (whatever that might be) is also worthy of respect. Just as we wouldn't want to be villainized by management or whomever for using coupons - making us feel like second class, we should not in turn villainize a particular store because of its adopted coupon policies. Obviously, we don’t need to shop at Walmart, but to boycott the store simply because it doesn't accept our coupons how and when we please seems a bit over the top. Again, Walmart has the right and power to decide when and how it will accept the coupons issued. And again, we are not entitled to any product just because we have a coupon. Provided that Walmart lacks a uniform policy or perhaps any policy at all regarding coupons, we should be well aware that we, as customers, are not entitled to coupon acceptance as WE choose. Even if Walmart did have a coupon policy we should also be aware that it could change at any time regardless of our expectations. In short, we, as customers, shouldn’t feel entitled. And finally, once again, whether or not a store accepts coupons as WE please shouldn’t make it worthy of an organized boycott. Nevertheless, I agree that you deserve(d) to be treated kindly. It’s too bad that didn’t happen.

Joanie said...

We'll just have to agree to disagree then on the issue. Thanks for the lively discussion.

Prince Family said...

Thanks for this! I submitted my 'thoughts' and
WALMART CALLED ME BACK!
Last Saturday night they would not take target store coupons. I asked to see their coupon policy and the manager said she didn't have one and besides it didn't matter because she already said no!
Anyways, when Lisa the manager at the Overland and 5 mile store called she said she was sorry and they were having a meeting and the first thing on the agenda was couponing. She said they do accept IP and other store coupons. She was very nice and apologetic. Hopefully we won't have to fight this store any more on their own policy!
Thanks again for posting the link.

Heather Wheeler said...

Just an update- Joanie and I will be meeting with the store manager at the Meridian Walmart tomorrow. We are excited to show him what coupons we were using and explain everything that happened, so that he can explain to us the store's official policy! We'll keep everyone posted.

The Beals said...

WOO HOO! Definitely keep me posted!