Saturday, March 21, 2009

Bullseye! Target Coupon Policy!!

Are you new? Learn how to maximize your Target savings!

Below you'll find the current 2009 Corporate Coupon Policy for ALL US Target Stores.

Request a hard copy of the policy be mailed to your home from the nice people at Target Guest Relations.

After Target sent me this policy at my request, I inquired if individual stores are required to uphold this policy or if they may impose their own more-stringent rules or variations.

The response from Target was, "All Target stores should be following the same coupon policy. The next time you have an issue using coupons please have them call us at (800) 440-0680 while you're still in the store. Our Guest Relations Team will help assist with any questions they may have about coupons."

Please be sure you print the whole policy including the Target Guest Relations phone number and keep it with you, so that if there is any question in validity the cashier or managers can call the 800 number.

Here it is: Target Corporate Coupon Policy

Thanks for asking us about using coupons at Target. Coupons are a great way to save even more when shopping with us, and it's easy to use them at our stores. Because of the variety of coupons available to our guests, we do have some guidelines for how coupons can be redeemed at Target.


When accepting coupons, we use the following guidelines:

- We accept two kinds of coupons: Target-issued and manufacturer-issued.

- We'll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.

- We can't give cash back if the face value of a coupon is greater than the purchase value of the item; in this case, we're able to adjust the value of the coupon to equal the price of the item.

- We can't accept coupons from other retailers, or coupons for products not carried in our stores.

- All valid coupons should be presented to the cashier while you're checking out.


For questions about using a specific coupon, we encourage you to stop by Guest Service and ask to speak with the Guest Service Team Leader. They'll do their best to help while you're in the store. If you still have questions after speaking with them, please call our Guest Relations team at (800) 440-0680. Either way, we're here to help!

14 comments:

Tricia said...

You rock Joanie - this is awesome. I too have cringed about going to get things at Target in the past! Thanks for your work on this!

Kelly & Aaron said...

Thanks so much! One question:
Does this mean that they will take more than one coupon per transaction now? Like when they did the cranberry juice they would combine the coupons but made you buy each juice in a seperate transaction.

Heather Wheeler said...

Kelly- most of Targets printable coupons say limit one per transaction, so technically they could still have you do several transaction....

Ginger said...

Joanie,

Thanks for dropping by my blog and linking me up with your info. I am sure everyone will really appreciate knowing what you found out. This is how a "CORPORATE" coupon policy should work. We all know that there are those that want to be on a power trip and try to enforce their own agenda. I have said for a long time, print and take that coupon policy with you. In fact, take 2 with you. Give one to the offending store manager so they can call that customer service number!!!

Ginger
AttentionTargetShoppers.com

Marcy said...

Thank you! I'm going to link up to this post in my weekly Target posts. :-)

Amy said...

Thank you so much for posting this! I'm actually kind of scared to take coupons to Target... I've read about a million horror stories. I'm making my first "couponing at Target" trip tomorrow. Crossing my fingers, lol! :)

Joanie Demer said...

Amy, good luck on your trip. Let us know how it goes!

K8ers said...

Today while trying to use a coupon at Target I was told that they don't take manufacture printable coupons. Does anyone know if that is true? They still took it but told me that they don't have a contract with the manufacturer to get credit for the internet printable coupons. I emailed the question on target.com so hopefully I will get a reply.

KateSue said...

I went to Target today and am still shaking after the way I was treated. I went to purchase various things and some of them were the travel size. My coupons did not exclude travel sizes. The problem arose when the item was less than the coupon amount. ie: $.99 Nexcare Bandaids and the coupon was for $1.00. They should have just done a price adjustment to make it $.99 but they said they couldn't do it. I had my corporate coupon policy armed and ready and showed it to them. Then they said that my coupon only showed the 40ct in the picture even though it read in the text that it was good on ANY NEXCARE Product. Finally after about 30 minutes of hassle and me showing them their policy again and again the supervisor finally just did it for me. He didn't say a word to me and then walked away. The cashier that was next to him was shaking her head as if she couldn't believe he was doing it for me. Then she threw my stuff off to the side and started ringing up the next person in line. I then told her, "Thank you and here is a copy of your corporate coupon policy for you and your manager and thank you again for being so kind." She glared at me as I walked away. Needless to say neither she nor her manager told me "Thank you for shopping at Target". I am just so tired of being treated like a second class citizen because I am smart enough to use coupons! Why doesn't Target teach their cashiers how to do a price adjustment on a coupon?

Mari said...
This comment has been removed by the author.
Chrissy said...

I to had an issue today trying to use my last 2 Johnson and Johnson red cross coupons on the trial size first aid kit. the cashier told me that it is less than my coupon that she couldn't allow the use of the coupon. I have always used them like that there before but to save argument cause I didn't have my policy with me I just told her that's okay take the the first aid kits back off my total..... And then I went across the street and used it on the trial size at Wal-mart where it was .97 instead of .99 like it was at target and I didn't even have a hassle.

pcchavezelc said...

Ok here's how it goes. As a GSTL for over 10 yrs at Target. It goes just as corporate policy states. You can use 2 coupons per item, not transaction. 1 target coupon and or one manufacturers coupon. There is a new policy in effect with regard to internet coupons but it is for Target coupons. There were some coupons being made up on the internet for items that were not made by Target for those items. Theft always causes problems. But we must remember not everyone we come in contact with is a thief. You can use manuf. coupons for trial size items as long as it does not state that. The cashier has a key on the register to change the coupon price and yes some stores do not train their team members correctly just as can happen anywhere. Just remember guests be polite and not rude. Politeness gets you miles and if the GSTL or ETL on duty don't know their policy have them get corporate or the district office on the phone at customer service for you so they can get educated then and there & hopefully they'll take it as a coaching lesson and be thankful to you the guest and that they made you happy and will continue to shop and their Target store because they need to remember you make their paycheck and without great guest service they wont have a paycheck.

Tamara said...

I too have recently embraced the Target coupon savings game and had two questions:

1) Has anyone ever dealt with a cashier that enforced the "limit one offer per transaction" restriction on Target web coupons? I.e., you bought two items and used two (printed) copies of the same Target coupon for both, but was only allowed to use one of the coupons?

2) Is there any specific policy on using SuperTarget web coupons at a "regular" Target store? I tried using one the other day, not even realizing there was a difference, and they would not accept it.

Thanks!

Tamara said...

Sorry, one more. I was reading the last post and was wondering if anyone knew what the new policy was for Target web coupons that pcchavezelc mentions?