Saturday, April 4, 2009

Come On Target!

I'm feeling disheartened by these two comments left by readers this afternoon:
Arin said, "I went to the target on Chinden [in Boise, ID]and they won't let you get overages-they say you have to spend more than the coupon amount..anyone else have problems with this???"
K8ers said, "
Today while trying to use a coupon at Target I was told that they don't take manufacturer printable coupons. Does anyone know if that is true? They still took it but told me that they don't have a contract with the manufacturer to get credit for the internet printable coupons. I emailed the question on target.com so hopefully I will get a reply."
It was only a few weeks ago that I hashed this all out with the two local Boise Target managers. I was very hopeful that we were going to see change in policy, but it looks like we've had no such luck, at least in these two instances. Corporate Target Guest Relations made it clear that each store must follow the same corporate policy, they cannot make up their own rules.
Overage: Target won't pay overage, but if the coupon amount (ex: $1.00) exceeds the value of the item purchased (ex:$0.97), the cashier must adjust the coupon down to the amount of the item. You won't get overage, but you can get free products, (you'll always be responsible for tax).
Printable Manufacturer coupons: They should be taking these, unless policy has changed.

I'd like to hear more about all of your coupon trips to Target. Are you carrying the policy with you? If you have a problem and the store manager won't fix it, Target's policy asks that you have the target manager call their Guest Relations department at (800) 440-0680. I know this might be awkward, but we need to do it as many times as it takes until the employees learn the policy.
Read all about Target's Coupon Policy in my post HERE.

19 comments:

Emily C. said...

Yes, I've had checkers be very confused about what to do when the coupon you have is more than the price of an item--I've had to explain their policy to them twice now. Sometimes I wish they would just get out of the way and let me do it myself! Seriously! But I still love Target, and I'm sure that they will become more educated about couponers with so many of us in the area--although it's happening very slowly. . .

amber belmonte. said...

i haven't run into any problems with printables so far but i have had issues with cashiers not knowing how (or wanting) to adjust the coupon down.. but for the most part i've had good experiences.

also.. the manager at my walgreens just told me that when i get RR's for something, that i can't use them until the next time i come in. i respect his rules and feel that he's very fair + courteous, but unfortunately he's pushed me to go to another walgreens.

i want to play fair + follow the rules.. but i also want to save money + not wait until something is out of stock to use my RR's.

Thrifty Queen said...

Amber just leave and come back in if that's what they want. I believe in playing fair also but the companies are crazy to not want us to shop with them. They get credit for the rewards anyways. I just don't understand. I do know that many people are getting multiple items over and over again because of an error in the system. It's hard to feel good about profiting from someones error and taking so much that others can't get even one!!!! We all want a good deal but some companies are getting a bad taste for us KCL. I also heard on CNN that Domino's Pizza error cost the company over 11,000 medium pizza cost due to that problem. Someone has to pay!

Andrea said...

I have had the problem with them not letting me use a coupon if there is overage. And, just a few weeks ago I was at the Target in Nampa and my internet coupon wasn't scanning. She eventually got it to scan but told me if she couldn't get it to scan, then she wouldn't accept it. What I am going to do is just keep a copy of each stores coupon policy with me so if need be, I can pull out my defense :)

Amber said...

The target in Nampa has always taken my printables. And adjusted the coupons down. And has always been very friendly. But if you go there and have a bad experience, you didn't hear it from me! Just kidding, but I have never had a problem there.

I think the issue with Walgreens is that they don't stock for their sales like Albertsons does (and THANK YOU ALBIES FOR THAT!). Every time a Walgreens sale starts I try to go the same day or I know they'll be out of what I want. And about half the time they already are anyway. My Walgreens started limiting the great deals to one per person per day. But we have two within about 2 miles of each other, so if yours are close to each other I would get the RR and stop and use it at the other store on the same trip. Just an idea...I'm not brave enough to walk back into the same store the same day, so that's what I would try.

Joanna said...

I love Target, but just yesterday at the Target on Eagle Road I did have an issue with the cashier not being familiar with the coupon policy. I had 15 Johnson & Johnson clearance items and handed the cashier all 15 of my MQ's and then started giving her my 15 Target IP's. She told me I was only able to use ONE Target IP per TRANSACTION. I told her I thought the policy was that I can use 1 Target IP and 1 MQ per item, and again she said no, I asked for a front lanes supervisor. The supervisor let her know that I was allowed 1 Target IP and 1 MQ. I should have checked my receipt before I left because once I got home I noticed she did not scan all of my coupons correctly, and I had even fanned them out and only gave her 5 at a time. So please make sure you have the cashier tell you how many IP's and MQ's were scanned BEFORE you pay.

I had to go back (after coming home and printing off even more Target IP's) and went back to her lane and mentioned that I wanted to make sure she scanned every coupon correctly, because last time she hadn't (but I felt it was too late to do anything about it). This time around she was very helpful in making sure she counted them back to me and all discounts were given. I have to give her EXTRA CREDIT because this time around the last 10 or so Target IP's (that I had just printed) bar codes were a little smeared and she had to key in by hand the 26 number bar code for each one. I felt bad spending so much time in her lane since I know that the Target cashiers are timed on speed.

Martha said...

I went to buy the Markey Pantry individual fruit snacks at the checkout lane. I had 10 fruit snacks for $.89 each and 10 target printables for $1. The cashier told me that they could not price down Target printables and it was only intended to be on the box of snacks, not the individual ones. She told me that she would do it this time, but that was not their policy to do that.

richelle said...

I went to the Target on Eagle in Boise and was told by a cashier that they couldn't do price adjustments and then my internet ones were not scanning and he said none of them that he did that day were and that Target was considering not taking them if they don't scan because it ruins their time score. He was nice enough to do it but said things were going to change. So we'll see what that means. I also noticed the gal at the register across from me was having trouble with them ringing up travel deorderant, she had the Suave coupon for 1.00 off a .97 deoderant, they called a supervisor over to help but I didn't see how it turned out. So I know they are still having issues.

Marisa said...

I was pleasantly surprised today when I used a catalina from Albertsons (I think) that said "manufacturer's coupon" at the top for my J&J + the Target coupon from the book in the mail. Each were $1 so I got my lotion for $.50. I wasn't going to push it if it didn't scan because it printed out at a different store. But, I thought "manufacturer's coupons" were ok anywhere, regardless. Is that true? Thanks!

BTW, I love your blog!

andrea.roche said...

Never have had a problem at Target. I always target the "prime" cashier. Find the younger male cashier, apologize for all the scanning and smile.

Works every time.

Mandy said...

My husband works at Target on Milwaukee. He usually works in the electronics department, but has to cashier occasionally. I asked him about their coupon policy, and he said that, as far as he knows, they are supposed to take manufacturer coupons UNLESS the coupons do not scan automatically. They aren't allowed to manually type in the codes anymore. He's not 100% sure on this, but is checking with his manager today. He's a really nice younger male named Cody and I told him to be nice to all of the KCL's out there when he checks them out. :) :) So, if you see him cashiering, you can go to him and he will be nice and helpful to everyone!

I'll post again when I find out what his manager says.

Lita said...

A friend went to the Upland, California Target and was only allowed to use 1 coupon. They told her that she could only use one per transaction. She did call Guest relations and they agreed that she was right. Guest relations talked to the manager after he finished speaking with her he hung up and told her only 1 coupon. Well, she had 13 coupons and they were going to expire that day. She told them fine just do seperate transactions. The mgr. told her no she would only be able to use one per shopping trip. Well, long story short she walked in and out 13 times to get her free shampoos. A couple of my friends have since than emailed corporate and lo and behold we all received the same email. So, they must have an autoreply for any emails about coupons. How sad! They aren't even listening to us!

Mandy said...

Okay, here's what I found out. Target does accept manufacturer coupons and they ARE allowed to manually punch in the codes. But like many of you have said, some cashiers aren't familiar with their company's coupon policy. You may have to show them or ask for a manager. I used 8manufacturer coupons on the same transaction this afternoon with no problems (I went to the Target on Milwaukee). Good luck!

Liberty said...

I used about 15 internet coupons last week at the Milwakee Target and they let me with no problem.

Joanie Demer said...

Thank you all for sharing your Target experiences. I'm going to speak further with the local store managers. I am aware that upon receiving complaints, Target sends out the exact same policy as a reply. But if you inquire further, as I did, you will get a person who'll reply and in my case be very helpful. Lita, the story of your friend makes smoke start to steam out my ears. The only limiting per transaction that might occur is when using Target printable coupons. They read "limit one offer per transaction". Manufacturer coupons say one coupon per purchase, which only means ex: one fruit snacks coupon per box of fruit snacks. I think if we can all keep our cool (except in the story of Lita's friend in which case she was very well justified to be steaming mad) and ask managers to call the guest relations number from the coupon policy we can slowly get these stores to learn their policies. I have to have patience with Target cause where else can I afford cute earrings and shoes?

Amber Schmidt said...

Our Target is fabulous about coupon use. Even if it states on the Target coupons "limit one per purchase" they have allowed me to use it. When the Razor deal was up a few weeks ago they were completely OUT but allow me to substitute something different that matched a coupon and adjusted another of my items to make up for the $5 gift card that I was supposed to receive!

Just this week I went to Target and got 20 Johnson's baby products using $0.75 off Target coupons stacked with $1 off Johnson's. Every single Item I had, had a coupon and they were fine with it!

Now... Walmart on the other hand. I am on a self imposed BAN of that place. They are NOT coupon fans. I have been accused of FRAUD there multiple times over internet coupons...

Heather said...

I went to the Target on Chinden/Eagle on Friday and used an internet printable coupon from Couponsurfer.com I was able to buy the soda and then use the gift card that came with it to buy Kotex. I also used an internet coupon for the Kotex.

Jupe&NickFam said...

I took in some printable, and 2 of them wouldnt scan, the girl told me they could not take them if they dont scan. She said they're machines have a hard time scaning the printable's because different printers have different ink and shades and it tends to bleed the bar codes together. So I've found if you print them on the draft print setting it prints them a little lighter, and my last few have scaned fine.

Tara, Daniel & Girls said...

I have yet to run into this problem in North Carolina. Good Luck my fellow Boiseins...I miss it there so much. My mom (Who lives in Boise still) is a big fan of "CRAZY COUPON LADY" she is the one who told me about this blog. I will let you know if she finds anything out.