One KCL was unable to use 4 of the same internet printable coupon at Albertsons this last week. She printed 2 from her computer and 2 from her husband's computer. She wrote to file a complaint (because as a good KCL, she knew they should be taking her coupons!!) Thank you Elizabeth for sharing your story, your investigation and this response:
I would first like to apologize for the inconsistency you experienced in our store. Our policy on internet coupons is as follows: 4. Internet Coupons: Coupons printed from an internet website presented for redemption with a qualifying purchase. Albertsons DOES NOT accept internet coupons containing the following conditions:
- ‘Free’ product offers
- Redemption value exceeding $5.00
- Absence of UPC bar code
- Photocopied internet coupons.
Most internet sites will print a time and date stamp on the coupons, and limit each ISP address to two coupons total. If multiple coupons have the same time and date stamp this could be an indicator the coupon was photocopied, and should not be accepted. As you can see above the limit of two is only when the time and date stamp is the same. If you were to print from your mothers, brothers, husbands, the time and date stamp would be different and then the coupons would be allowed. I will contact the store mentioned in the e-mail (70th & Redwood) and review our acceptance policy with them. We strive to give great customer service; your feedback is so valuable to us. It helps us to recognize areas of opportunity. Again, thank you for your time. If I can be of further assistance please feel free to contact me. Thank you, Donna Porritt Area Service Manager, Utah Albertsons, a SUPERVALU company Office # 801-961-3323