Friday, July 24, 2009

Albertsons Coupon Policy

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Below you'll find the current 2009 Corporate Coupon Policy for Albertsons/Supervalu!


Dear Krazy Coupon Lady,

Thank you for contacting us regarding the Supervalu coupon policy. We appreciate the opportunity to assist you.

Following is the policy you requested.

Manufacturer Coupons: Coupons issued by the manufacturer containing: “terms of agreement”, face value, expiration date, and verbiage “manufacturer coupon.” They have handling instructions printed on them.

Most manufacturer coupons have barcodes on them and can be scanned. Any coupons that do not scan or do not have barcodes should be checked for validity of expiration date and purchase requirements.

Albertsons may issue coupons that are manufacturer coupons that contain the words “redeemable only at Albertsons.”

Store Coupons: Company’s discount offers in various forms of media including, but not limited to, print, electronic, newspaper, direct mailers, kiosks and Company websites.

Store coupons may also contain the words “redeemable only at Albertsons” (or a banner of Albertsons).

Store coupons may state that the discount applies only with Preferred Card/Super Card/Loyalty Card.

When redeeming a store coupon the terms printed on the coupon must be adhered to.

Catalina Checkout Coupons/Rebates: Catalina is a third party vendor that partners with vendors and Albertsons to offer both manufacturer coupons and Albertsons in-store coupons. The coupons are triggered by purchasing qualified items at checkout which generate a coupon to print on the Catalina printer.

It is Albertsons' policy that these coupons are to be used in a future purchase, not within the purchase in which they are generated.

Catalina coupons can only be given to the customer for whom they were intended (not to any other customer or associate). If a customer does not want their Catalina coupons, it is Albertsons' policy that the cashier destroys them immediately.

Catalina may be contacted at1-888-826-8766 for any questions about redemption and\or if a coupon fails to print within a transaction.

We will NOT accept competitor Catalina coupons.

Internet Coupons: Coupons printed from an internet website presented for redemption with a qualifying purchase.

Albertsons DOES NOT accept internet coupons containing the following conditions:

a. ‘Free’ product offers that do not require a purchase
b. Redemption value exceeding $5.00
c. Absence of UPC bar code
d. Photocopied internet coupons. Most internet sites will print a time and date stamp on the coupons, and limit each ISP address to two coupons total. If multiple coupons have the same time and date stamp this could be an indicator the coupon was photocopied, and should not be accepted.

In order to provide better values for our customers and to continue to deliver the best pricing possible in our weekly ads, we will discontinue the acceptance of competitor’s coupons. Albertsons is the last retail grocer in most of our operating areas to discontinue this practice.

Our goal is to insure that our customers always have a pleasant shopping experience, so we have decided to take a strategic approach and eliminate these coupons and offer our customers some new promotions in their place.

No double coupons, triple coupons, or advertisement matches are allowed.


If you have further questions or concerns, please contact customer care at 1-877-932-7948 or via email.

Sincerely,

Linda B
Customer Care Specialist

8 comments:

Sybil said...

I would like to know where it says in the store policy that it states that Albertsons has to adjust the doubler down to the price of the item, if the coupon and doubler exceeds price of the item? Like in your example. I work at albertsons as a Cashier and I do that, but I do not see anywhere that it says we have to. It is frustrating as a cashier when people say you have to do that.If you could show me where it says that I would appreciate it Thanks.

Ann said...

I also don't actually see where it talks about using more than three doublers in a tranaction.

Sybil said...

It says it on the coupon doubler. Sometimes it says 2 and sometimes it says 3. Not to be confusing, but sometimes us cashiers let you use up to 5 in a transaction because the computer lets us. It usually lets us if 2 are from wed paper and 3 from sunday paper, etc.

Ann said...

The cashiers at my albertsons won't let me do it so I wanted something I could take into show them. They don't even try to scan them they just say we can only do three per transaction. That's the rule.

Googs said...

I was at our local Albertson's in Pocatello and gave the cashier my 3 doublers along with 3 coupons. She refused to double one of my coupons because it was for $1.50 off. I said that in the past the cashier has doubled up to $1 and she said she could and would not do that. What is the rule there?

Lady Thought said...

At my albertson's they now have a special doubler info sheet at the checkout that says specifically that coupons $1 and under can be doubled, nothing above $1 in value will be doubled at all. It appears to be a change in policy. I recommend you email their customer service with that specific question.

Joanie Demer said...

The policy was always 'do not double a coupon $1.01 or greater'. Some stores just misunderstood and were doing something they didn't know was against policy.

Tina said...

So just to confirm, the doubler coupons can only be used up to 1 dollar? What if I do have a coupon for 1.50 off, can they do the doubler for at least a dollar? I wish they had more info then just on the doubler coupon itself.